Returns & Exchanges
Returns
Please initiate a return by emailing admin@mariaahrens.com within 14 days of delivery. If 14 days have gone by since your delivery and you have not contacted us, we unfortunately cannot offer you a refund or exchange. Items must be postmarked to send back to seller within 30 days of delivery to be eligible for a refund.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items:
- Custom or personalized orders
- Sale items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@mariaahrens.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mariaahrens.com and send your item to: Maria Ahrens, PO Box 18126, MINNEAPOLIS MN 55418, United States.
Shipping
To return your product, you should mail your product to:
Maria Ahrens
PO Box 18126
MINNEAPOLIS MN 55418
United States
Buyer is responsible for paying shipping costs for returning an item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If there is a problem with your order, please contact me at admin@mariaahrens.com. I want all of my customers to have a positive experience, and I am happy to help!